Refund Policy

Return Period

You may request a return within 30 calendar days from the day your order is delivered.

We understand that sometimes a product isn't exactly what you expected — and we're here to make the return process smooth and respectful of your time.

Return Conditions

To be eligible for a return:

• The item must be unused and in its original, sealed packaging
• If the hygiene seal has been removed or broken, unfortunately we cannot accept the return
• All original accessories and packaging must be included

Return Costs & Restocking Fee

• Return shipping is at the customer's expense, unless the product arrives defective or incorrect
• All accepted returns are subject to a 10% restocking fee, which covers handling and quality inspection
• Before proceeding, we'll send you the estimated return shipping cost for approval

Refunds - European Union

• For customers located within the European Union, approved refunds will be issued to the original payment method used at checkout
• Once we receive and inspect the returned item, we'll confirm if your refund is approved
• If approved, your refund will be processed within 7 business days, minus any applicable shipping and restocking fees
• Please allow extra time for the refund to reflect, depending on your bank or payment provider

Refunds - Rest of the World

• For customers located outside the European Union, approved refunds will be issued as store credit
• Once we receive and inspect the returned item, we'll confirm if your return has been approved
• If approved, the corresponding amount will be issued as Warblue store credit, minus any applicable shipping and restocking fees
• Store credit can be used for future purchases on our website

Priority Shipping

• Priority Shipping delivery estimates are calculated in business days only
• Weekends and public holidays are not included in the estimated delivery window
• Estimated delivery times, such as 2-5 business days, are provided as an estimated transit window once the order has been processed and dispatched
• Delivery companies may experience delays due to customs procedures, local disruptions, global logistics issues, weather conditions, operational delays, or other circumstances outside Warblue's control
• Warblue will not be responsible for delivery delays occurring within 7 business days after the estimated delivery window has ended

1-Year Product Warranty

All Warblue glasses include a 1-year warranty against manufacturing defects.

Damaged or Incorrect Items

If your order arrives damaged, with the wrong variant, or has a factory defect, please contact us within 30 days of delivery at info@warblue.com.

We'll resolve it quickly and send you a new unit — shipping on us.

Cancellations

Orders may be canceled within 30 min of purchase. After that, they may already be in processing or transit.

Important Notes

• Returns sent without prior authorization or outside the eligible window will not be accepted
• Please don't return items to any address not explicitly provided by our support team